The withdrawal period is fourteen days from the day the contract was entered into.
To exercise your right of withdrawal, you must inform us, represented by the CEO Dr. Thomas Hübner,
Phone: +49 3641 55 98 45 0
Fax: +49 3641 55 98 45 9
by issuing an unequivocal statement regarding your decision to withdraw from this contract (e.g. in a written letter transmitted by postal mail, fax or email). The attached contract revocation template can be used, but is not required for this purpose.
Compliance with this revocation deadline is satisfied if you send the notification that you choose to exercise your right of withdrawal before expiration of the revocation deadline.
Your right of withdrawal expires early, once the service has been fully rendered by us and we did not commence with performance of service until you as User had given your express permission thereto and concurrently confirmed your acknowledgement of the fact that your right of withdrawal no longer exists upon full performance of the contract by us.
Consequences of revocation:
If you revoke this contract, we shall reimburse to you all payments we have received from you and do so immediately but at the latest within fourteen days from the day on which we received notification of your revocation of this contract. To render this repayment, we shall use the same means of payment you used for the original transaction, unless expressly agreed with you otherwise; under no circumstances will you be charged any repayment fees for this transaction.
In case you had demanded that the services should commence during the revocation period, then you are obligated to pay us a commensurate amount that equals the proportion of the services already rendered up to the time at which you informed us that you intend to exercise your right to withdraw from this contract; said proportion shall be in relation to the overall volume of services envisioned by the contract.
Contract revocation template:
(Should you choose to revoke the contract, please fill out this form and return it to us.)
Preventicus GmbH, represented by its CEO Dr. Thomas Hübner,
Goethestraße 3b, 07743 Jena, Germany:
Fax: +49 3641 55 98 45 9
I/We hereby revoke (*) the contract concerning the provision of the services listed below entered into by me/us (*)
Ordered on (*)/received on (*)
Name of User(s)
Address of User(s)
Signature of User(s) (only applies to written notification)
(*) Cross out if not applicable.
- End of instructions on revocation -
User is thus able to have the measurement series re-evaluated by medical-technical employees of the Telecare Center. In their CRT analysis, the thereby commissioned medical-technical employees validate the signal quality of the measurement series taking into account any interference parameters recorded by the app. Said medical-technical employees also analyze any rhythmic abnormalities the app is not able to detect (atrial fibrillation, extrasystoles or abnormalities in the heart rate). After conclusion of the Telecare Center’s CRT analysis, User receives an expanded report on the results, including an evaluation of the abnormalities and notes for the attending physician.
User will usually receive the findings report by the next business day. Registered Users receive an email notification with a link. Moreover, the findings report can be viewed access-protected. The findings report will be delivered to non-registered Users in the app's in-box.
A one-off payment per CRT is required. The respective price per CRT is listed in the offer (contractual proposal). Before sending in their analysis report, Users are prompted to accept the General Terms and Conditions of the Telecare Center in accordance with the currently amended Data Security Policy; they must also consent to the utilization of their data by the Telecare Center as required to perform the Services. Not until User consents to both documents and to the transmission of the analysis report has User entered into a binding contract to utilize the Services (contract acceptance). Therewith, the Service Contract is entered into by and between User and the Telecare Center. By entering into the contract governing the utilization of the Telecare Center Services, User agrees that PREVENTICUS may make User's data available to the Telecare Center.
The findings obtained by the Telecare Center are exclusively intended for information purposes and under no circumstances do they replace personal diagnostics, consultations, care or treatment by medical or other medically trained personnel. The possibility of a misinterpretation by the medical technicians cannot be ruled out. The Telecare Service is not designed to be an aid in either decision-making for acute states or for real-time monitoring of vital functions: Neither does this App encroach upon any existing guideline-compliant diagnostic pathways or therapeutic measures. The Telecare Center and its executive bodies, executives, employees, vicarious agents, partners, affiliates and licensors assume no responsibility whatsoever for decisions made by the User based on the information, such as decisions as to whether or not to consult caregivers or accept treatment by medical or healthcare professionals. These Services do not render, nor are they intended as a substitute for the provision of any medical care.
07743 Jena, Germany
We have not been subject to any out-of-court complaints or redress procedures.
User can load, copy, save and print out the contract at any time at (link). We store our contracts and make them accessible to Users on request per email.
We have not submitted ourselves to any specific rules of conduct (regulatory code).
EU Regulation 524/2013, the Online Dispute Resolution (ODR) Regulation, governing online consumer affairs has been in force since 9 January 2016. Said regulation governs the out-of-court resolution of disputes concerning contractual obligations stemming from, but not limited to, online service contracts between consumers and online businesses aimed at reaching a high level of consumer protection in the European Single Market. The possibility for online dispute resolution (ODR) provides a simple, efficient, fast and low-cost out-of-court alternative to resolving disputes. The ODR platform transmits properly submitted complaints to the competent alternative dispute resolution (ADR) entities in accordance with national law. The use of the ODR platform itself is free of charge; consumers could incur costs (up to € 30.00) in procedures before ADR entities if their filing constitutes an abuse of rights or law Link to the ODR platform of the European Commission: ec.europa.eu/consumers/odr