Help section

Do you have questions?

We are here for you! If you have any questions about the Preventicus program, your health insurance company will help you. In case of technical difficulties, dial the number of the Preventicus Service Hotline.

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Common questions about choosing a doctor

Questionmark

Here you will find answers to frequently asked questions about choosing a doctor and making an appointment.

This is how you can reach us:

Questions about the preventive care program of your health insurance company

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • 24 hours a day
  • CALL US
  • 0800 / 105 9000 (free)

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • health hotline
  • 24 hours a day
  • CALL US
  • 0221 148-41444
 

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon. – Thurs. 8:00 – 17:00
    Fri. 8:00 – 16:00
  • CALL US
  • 0212 2262-350

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon.-Fri. 07:00 – 17:00
  • CALL US
  • 0231 5557-0

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:


Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon. – Thurs. 8:00 – 17:00
    Fri. 8:00 – 16:00
  • CALL US
  • 0800 / 1333300 (free)

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon. – Thurs. 8:00 – 18:00
    Fri. 8:00 – 16:00
  • CALL US
  • 040 526777 – 1138 (free)

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • 24 hours a day
  • CALL US
  • 0511 91110 960


Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • 24 hours a day
  • CALL US
  • 0800 / 0213213 (free)

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Case Management
  • Mon.-Fri. 09:00 – 16:00
  • CAL US
  • 0251 285 332 3030

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • IKK Service Hotline
  • 24 h / 7d
  • CALL US
  • 0800 8579840 (free)
 

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon.-Fri. 07:00 – 20:00
  • CALL US
  • 0800 2009222 (free)

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon. – Thurs. 8:00 – 18:00
    Fri. 8:00 – 16:00
  • CALL US
  • 0345 685880 5045 (free)

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon. – Thurs. 07:00 – 17:00
    Fri. 7:00 – 16:00
  • CALL US
  • 06151 722256

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Service Hotline
  • Mon. – Fri. 8:00 – 18:00
  • CAL US
  • 0611 999090

Our staff will be happy to receive your call.

Help us and have the insurance number ready so we can retrieve your personal information faster:

  • Outpatient medical treatment
  • Mon. – Fri. 8:00 – 18:00
  • CALL US
  • 06102 2909 1708

 

Technical questions about the use of the Preventicus Heartbeats app

Our customer service staff at Preventicus will be happy to answer all your questions about using the app and help with any technical difficulties.

Preventicus Service Hotline.

Mo. – Fr.  9:00 – 16:00 Uhr

CALL US

03641 – 5598451